Tidio is a leading live chat platform offering many great features for increasing sales through better customer service.
In this review, you’ll learn everything you need to know about Tidio, including key features, plans, and pricing. By the end of this review, you’ll be able to decide whether Tidio is the right live chat software for your business.
Tidio is certainly worth it. It can be a good solution for small and medium businesses looking to add robust live chat functionality to their website. The platform is easy to use, with good integration options, and has all the features you expect to find in a high-quality live chat system.
Pricing is competitive, starting at $19 per month after a 7-day trial. There is also a free forever plan to test and use the service without paying the monthly subscription fee.
Tidio Key Features
Tido presents itself as a top-rated platform for small and medium businesses to grow sales through outstanding customer service.
In simple terms, Tidio is a live chat software powered with chatbots and a ticketing system that helps businesses offer better customer service to clients.
A top of the class live chat solution.
The main feature of Tidio is its live chat software. It has all the characteristics you expect to find in a high-quality live chat solution, including live typing, canned responses, messages via email, pre-chat surveys, multilanguage and more.
For most users, the powerful live chat solution of Tidio is the main reason for choosing this over other similar platforms.
Other features of Tidio include the following:
Tight Integration with Shopify: Agents can preview the shopping cart of the client in real-time, check their order history and reply to their customers faster.
Automated chatbots: With a visual chat builder and ready-made templates, you can design and launch your own chatbots to automate client conversations.
Ticketing system: Similar to other live chat software, when an agent is not available for chat, users can send their request, and a ticket will be automatically created. Agents can later respond to the ticket by email or chat.
Team support: For bigger teams, Tidio has all the features you need to allocate the work to the right teams. You can create groups, teams, and departments to ensure that the chat request or ticket will reach the right person.
Analytics: As expected, you have several reports at your disposal for analyzing chatbot performance, agent performance, leads, and other useful metrics you need to make data-driven decisions.
Integrations with other chat systems: Tidio can successfully integrate with Instagram, Messenger, and email so that you can manage all your chats within a single platform.
Chat customization: When adding the live chat widget on your website, you have plenty of customization options to change the colors, layout, location, and behavior of the chat widget.
Apps and platform integrations: Tidio has dedicated apps for all major platforms (iOS, Android, PC, Mac) and ready-to-go integration options for all popular platforms like WordPress, MailChimp, Zapier, and many more.
Tidio Pros
Easy to use and user-friendly: One of the main advantages of Tidio is that from the moment you sign-up for a free or paid plan, the process is very easy to follow, and the interface is user-friendly.
Several onboarding wizards will guide you through the process, minimizing the chances of forgetting something or getting lost in the menu options.
Affordable pricing: The monthly cost of live chat software varies from $15 to $49. This is for the basic package offered by the different platforms. Tidio charges $19 per month or $16 if you signup for the annual plan, which is affordable and reasonable for the features you get.
Free, forever plan: Unlike other live chat providers, Tidio offers a free-forever plan which includes 50 chat conversions, 100 chatbot conversations, a ticketing system, and more. The free plan is great for small businesses and testing how the platform works. No credit card is required to register for the free plan.
Tidio Cons
During our review, we didn’t encounter any major issues. Everything seemed to work as expected, and we could get the system up and running in minutes using the ready-made integrations.
Researching on the web revelated some issues users are having with Tidio. Some examples include problems with integrating with Hubspot, no integration with Twitter or WhatsApp, and some minor issues with the notification sounds on the mobile app.
On the positive side, in all cases, the Tidio support team responded to the complaints made by users and was willing to provide further assistance.
Tidio Plans and Pricing
Tidio offers three paid plans starting at $19 per month ($16 if you sign up for the annual plan). The Communicator plan includes unlimited live chat conversations, up to 5 operators, and all the features of the free plan.
The Communicator plan is suitable for small businesses and websites that want to provide users with basic live chat functionality.
For websites with heavy traffic, a large number of live chat requests, and the need for automated chatbots, they need to sign up for the Chatbots plan, which costs $39 per month.
For even larger businesses, the cost goes to $289 per month, but you get full features package plus a dedicated customer success manager and many more benefits.
You can see in the table below the main features of the Communicator and Chatbots packages.
| Communicator | Chatbots |
|---|---|
| $19 / month | $39 / month |
| Live Chat – unlimited conversations | Live Chat – unlimited conversations |
| Up to 5 operators | Up to 5 operators |
| Ticketing system | Ticketing system |
| Desktop & Mobile Apps | Desktop & Mobile Apps |
| 3rd party apps integration | 3rd party apps integration |
| Visitors Info | Visitors Info |
| JavaScript API | JavaScript API |
| Chatbots – conversations with 40,000 users | |
| 35+ Chatbot templates | |
| Visual Chatbot Editor | |
| Zapier integration |
Tidio User Reviews and Testimonials
Tidio is highly rated in all major software review platforms. As shown in the table below, it receives top ratings from thousands of users.
| Platform | Star Rating | No of Reviews |
|---|---|---|
| G2 | 4.7 / 5 | 1323 |
| Get App | 4.8 / 5 | 354 |
| TrustRadius | 9.6 / 10 | 24 |
| Shopify App Store | 4.7 / 5 | 1581 |
| Capterra | 4.8 / 5 | 354 |
Some of the most common reviews about Tidio are that it is easy to use, affordable, and with rich functionality.
Try Tidio For Free
Is Tidio Secure?
Yes, Tidio is using best practices to enhance the security of the data and the messages exchanged through its live chat software.
All connections are encrypted using 256-bit SSL encryption, and Tidio domains are HTTPS. The stored data is not shared directly with other vendors or transferred between servers.
Customer data, such as passwords or credit card details, is encrypted with one-way hash algorithms in their database, and their software infrastructure is based on highly secure AWS servers.
Tidio Alternatives
Good alternatives to Tidio live chat include the following software:
- LiveChat – $20 per month
- LiveAgent – $15 per month
- SmartSupp – $15 per month
You can read our review of the best live chat software review for more details.
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